General Terms and Conditions


Innersound Mastering, established in Eindhoven, The Netherlands. Chamber of Commerce no. 60685832.
Customer: the person with whom Innersound has entered into an agreement.
Parties: Innersound and customer together.


These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Innersound.
Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.
All prices used by Innersound are in euros and exclusive of VAT.
Innersound is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
The price with regard to services is determined by Innersound on the basis of the actual working hours.
If the parties have agreed on a total amount for a service provided by Innersound, this is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which can not be deviated from.
Innersound has the right to adjust prices at all times.
Innersound will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
The consumer has the right to terminate the contract with Innersound if he does not agree with the price increase.

Payments and payment term

The customer must have paid the full amount within 7 days after delivery of the product.
Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Innersound having to send the customer a reminder or to put him in default.
Innersound reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.
Consequences of late payment
If the customer does not pay within the agreed term, Innersound is entitled to charge an interest of 1% per month from the day the customer is in default, whereby a part of a month is counted for a whole month.
When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Innersound.
The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
If the customer does not pay on time, Innersound may suspend its obligations until the customer has met his payment obligation.
In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Innersound on the customer are immediately due and payable.
If the customer refuses to cooperate with the performance of the agreement by Innersound, he is still obliged to pay the agreed price to Innersound.
Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.


The customer waives his right to settle any debt to Innersound with any claim on Innersound.


Delivery takes place at Innersound unless the parties have agreed upon otherwise.
If the agreed price is not paid on time, Innersound has the right to suspend its obligations until the agreed price is fully paid.
In the event of late payment, the customer is automatically in default, and hereby he can not object to late delivery by Innersound.
Delivery period
Any delivery period specified by Innersound is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Innersound.
Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Innersound cannot deliver within [number of days late] or if the parties have agreed upon otherwise.
The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:
goods delivered that are necessary for the execution of the underlying agreement
goods being property of Innersound that are present at the premises of the customer
goods that have been delivered under retention of title
At the first request of Innersound, the customer provides the policy for these insurances for inspection.
When parties have entered into an agreement with services included, these services only contain best-effort obligations for Innersound, not obligations of results.

Performance of the agreement

Innersound executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
Innersound has the right to have the agreed services (partially) performed by third parties.
The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
It is the responsibility of the customer that Innersound can start the implementation of the agreement on time.
If the customer has not ensured that Innersound can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.
Duty to inform by the customer
The customer shall make available to Innersound all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
If and insofar as the customer requests this, Innersound will return the relevant documents.
If the customer does not timely and properly provides the information, data or documents reasonably required by Innersound and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.
Duration of the agreement
The agreement between Innersound and the customer is entered into for an indefinite period of time, unless it results otherwise from the nature of the agreement or the parties have expressly agreed otherwise in writing.
If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the term, unless 1 of the parties terminates the contract with due observance of a notice period of  month(s), or if a consumer terminates the agreement with due observance of a notice period of 1 month / the agreement ends at the end of the fixed term.
If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless specified explicitly otherwise in writing. If this term is exceeded, the customer must give Innersound a written reasonable term to terminate the activities, before it may either terminate the contract or claim damages.
Cancellation of the contract for an indefinite period of time
The customer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of a notice period of .
A consumer has the right to terminate an agreement for an indefinite period with due observance of a notice period of 1 month.

The customer indemnifies Innersound against all third-party claims that are related to the products and/or services supplied by Innersound.

Giving notice

The customer must provide any notice of default to Innersound in writing.
It is the responsibility of the customer that a notice of default actually reaches Innersound (in time).
Liability of Innersound
Innersound is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
If Innersound is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
Innersound is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
If Innersound is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and can not lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.
Expiry period

Every right of the customer to compensation from Innersound shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.


The customer has the right to dissolve the agreement if Innersound imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
If the fulfillment of the obligations by Innersound is not permanent or temporarily impossible, dissolution can only take place after Innersound is in default.
Innersound has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Innersound good grounds to fear that the customer will not be able to fulfill his obligations properly.
Force majeure
In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Innersound in the fulfillment of any obligation to the customer cannot be attributed to Innersound in any situation independent of the will of Innersound, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Innersound .
The force majeure situation referred to in paragraph 1 is also applicable – but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
If a situation of force majeure arises as a result of which Innersound cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Innersound can comply with it.
From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
Innersound does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.
Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

Innersound is entitled to amend or supplement these general terms and conditions.
Changes of minor importance can be made at any time.
Major changes in content will be discussed by Innersound with the customer in advance as much as possible.
Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Applicable law and competent court

Dutch law is exclusively applicable to all agreements between the parties.
The Dutch court in the district where Innersound is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.